Polarie Films: Refund, Exchange, and Warranty Information
 
Refund and Exchange Policy

• Within 0 to 2 weeks of purchase: 25 percent processing and restocking fee

• Within 2 to 4 weeks of purchase: 50 percent processing and restocking fee

• After 4 weeks: No refunds outside of approved warranty claims

Limited Warranty and Limited Remedy

Polarie warrants its paint protection and window film products to be free from manufacturing and workmanship defects for the periods listed below, starting on the installation date. Covered defects include:

• Fading

• Color change

• Cracking

• Bubbling

• Delamination

Product-specific coverage

• Elite PPF: 5 years

• Prime PPF: 5 years

• Matte PPF: 5 years

• SkyGuard PPF: 3 years

• All window films: 10 years

What the window film warranty covers

When properly installed and maintained on suitable glass, Polarie window films are warranted against color instability, fading, peeling, cracking, adhesive failure, delamination, and demetallization for 10 years.

Warranty Exclusions

This warranty does not cover Polarie products installed on:

• Vehicles used for commercial or professional activities such as racing cars, courier fleets, or rentals

• Marine applications such as houseboats or yachts

Normal wear, misuse, improper maintenance, accidents, paint or glass defects, and damage from chemicals outside recommended care are not covered.

Making a Warranty Claim

• Register your product to speed up claims.

• Replacement of defective film is the only remedy offered under this warranty. Labor costs are not covered.

• Valid proof of purchase from an authorized dealer is required.

• All claims must be submitted to the original installer first. Polarie will provide manufacturer coverage only if the installer cannot resolve the claim.

Additional Legal Terms

• Implied warranty limitation: Any warranties implied by law, including merchantability or fitness for a particular purpose, are limited to the applicable periods above.

• Limitation of liability: Polarie and the installer are not liable for any loss or damage arising from the product except where prohibited by law.

PPF Aftercare Instructions

First 7 days

• Do not wash the car.

• Do not wipe the film with towels, especially near edges.

• Avoid high-pressure car washes.

First 3 days

• Keep vehicle speed under 50 mph, 80 km/h.

Water evaporation

• Residual moisture under the film is normal. It will evaporate within 15 to 30 days, faster in direct sunlight.

Cleaning

• Avoid strong acids or alkalis. These can reduce gloss over time. Use pH-neutral cleaners and soft wash methods.

Lifting or bubbling

• Contact your installer for professional help. Do not cut or peel the film yourself.

Self-healing and water repellency

• These properties help with minor marks and water beading but do not prevent all damage. Remove bird droppings and bugs within 72 hours to prevent staining.

Microfiber cloths

• Use high-quality microfiber to avoid marring or staining the film.